PRIVACY POLICY

The high standards that you set for the characteristics of our products and services are our guideline for handling your data. Our aim is to create and maintain the basis for a trusting business relationship with our customers and prospects. The confidentiality and integrity of your personal data is very important to us. We will therefore process and use your data carefully, purposefully or in accordance with your consent and in accordance with the statutory provisions on data protection.

The privacy policy describes in the following sections how the company International Superyacht Services collects, processes and uses personal data of its customers and prospects.

For the sake of readability, we have chosen either the male or female form of personal nouns. This in no way implies a disadvantage of the opposite sex. Of course, this statement is addressed equally to ladies and gentlemen.

This data protection declaration explains the type, scope and purposes of the collection and use of visitor and user data (hereinafter collectively referred to as „User“) by International Superyacht Services, represented by Michael Konetschnik, Boy Nielsen Str. 22, 25980 Tinnum (hereinafter referred to as „Provider“) as the body responsible for data protection law.

If you have any questions about data protection, you can reach us Monday to Friday from 10:00 a.m. to 12:00 noon on 0152-319-77-568 or by e-mail at office@international-superyacht-services.com

We use various state-of-the-art security measures such as encryption and authentication tools to protect and maintain the security, integrity and availability of your data.
While 100% protection against unauthorized access cannot be guaranteed when data is transmitted over the Internet or a website, we and our service providers and business partners make every effort to protect your personal data in accordance with the applicable data protection regulations through physical, electronic and procedural security precautions in accordance with the current state of the art.

Among other things, we use the following measures: Strict criteria for the authorization to access your data according to the „need-to-know principle“ (limited to as few people as possible) and exclusively for the stated purpose.

Firewall protection of IT systems to protect against unauthorized access, e.g. by hackers and Permanent monitoring of access to IT systems to detect and prevent misuse of personal data

In order to fulfil contractual obligations, data collected by you may be kept for as long as the contract is in force and, depending on the nature and scope of the contract, for 6 or 10 years beyond that, in order to comply with the statutory retention obligations and to clarify any inquiries or claims after expiry of the contract.

The provider collects data about every access to the online offer (so-called server log files). Access data includes the name of the accessed website, file, date and time of access, transferred data volume, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider. The provider uses the protocol data without assignment to the user or other profiling according to the legal regulations only for statistical evaluations for the purpose of operation, security and optimization of the online offer. However, the provider reserves the right to check the log data subsequently if there is a justified suspicion of illegal use based on concrete indications.

Personal data are only collected and used by the provider if this is permitted by law or if the user agrees to the data collection. As a rule, users can see which data is stored when using the service, such as name, e-mail address and message when using the order form. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) are used by the seller to fulfil and process the contract. This data is treated confidentially, transmitted in encrypted form and not passed on to third parties who are not involved in the ordering, delivery and payment process. When contacting the provider (via contact form or email), the user’s details are stored for the purpose of processing the enquiry and in the event that follow-up questions arise. The provider has taken organizational, contractual and technical security measures to ensure that the provisions of data protection laws are observed and that accidental or intentional manipulation, loss, destruction or access by unauthorized persons is prevented.

User data will only be passed on to third parties if this is permitted by law or if a user has consented to the forwarding. This is the case, for example, if the forwarding of data serves the fulfilment of contractual obligations towards the user and the postal address after a shop order is sent to a forwarding company is handed over. Or if the data is requested by competent authorities such as law enforcement authorities. The personal data of users will in no way be sold or passed on to third parties for advertising purposes or for the purpose of creating user profiles.

The provider uses „cookies“ as part of its online offer. Cookies are small files that are stored on the user’s computer and can store information for providers. Temporary cookies are deleted after closing the browser, permanent cookies are retained for a specified period of time and can make the stored information available when the online offer is called up again. Cookies are used to facilitate the use of the service. For example, a cookie stores the shopping cart status of a user. The user can influence the use of cookies. Most browsers have an option with which the storage of cookies is restricted or completely prevented. The provider endeavours to design the online offer in such a way that the use of cookies is not necessary. However, it is pointed out that the use and especially the comfort of use are limited without cookies.

E-mails containing advertising information about the provider and its services will only be sent with the express consent of the user. Users may object to receiving the newsletter at any time. A possibility of objection can be found in every e-mail. Before sending the newsletter, the e-mail owner will receive a confirmation e-mail in which he must confirm the newsletter registration. Unconfirmed registrations will be automatically deleted within four weeks at the latest. Messages within the scope of the contractual relationship with the user do not belong to advertising information. This includes the sending of technical information, information on payment processing, queries on orders and similar messages. Users can subsequently request to be removed from the notification list by e-mail to the above contact options. Within the scope of registration, the provider stores the time of registration as well as the time of confirmation and the IP address of the user. The provider is legally obliged to log the registrations in order to be able to prove a proper registration.

The provider uses Google Analytics, a web analysis service of Google Inc. „(„Google“). Google Analytics uses „cookies“, which are text files placed on the user’s computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by users is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce the IP addresses of users within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate the use of the website by the users, to compile reports on the website activities and to provide the website operator with further services associated with the use of the website and the Internet. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. Users may refuse the use of cookies by selecting the appropriate settings on their browser software; however, the provider points out to users that in this case you may not be able to use the full functionality of this website. Users can also prevent Google from collecting the data generated by the cookie and relating to their use of the website (including their IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

The user has the right, upon request and free of charge, to receive information about the personal data stored about him by the provider. Contact details can be found in the imprint of the provider. In addition, the user has the right to correction of incorrect data, blocking and deletion of his personal data, unless there is a legal obligation to store such data.

The provider reserves the right to change the data protection declaration in order to adapt it to changes in the legal situation or in the event of changes to the service or data processing.

If you believe that the processing of your personal data violates the applicable data protection laws, you may file a complaint:

http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm